User Guide
Comprehensive guide to using all features of Respondo.
Dashboard Overview
The Respondo dashboard is your central hub for managing all aspects of your AI support system.
Navigation
- Dashboard: Overview of key metrics and quick actions
- Knowledge: Manage your knowledge sources and documents
- Agent: Configure your AI agent settings
- Conversations: View and manage customer conversations
- Analytics: Detailed performance metrics and insights
- Integrations: Connect with external platforms
- Settings: Account and organization settings
Managing Knowledge
Your knowledge base can include:
- Uploaded documents (PDF, Word, text files)
- Connected services (Notion, Google Drive, Confluence)
- Crawled websites
- Manual FAQ entries
Handling Conversations
The conversations page shows all customer interactions. You can:
- View conversation history
- See AI confidence scores
- Take over conversations manually
- Mark conversations as resolved