Getting Started
Everything you need to know to get up and running with Respondo in minutes.
Welcome to Respondo
This guide will walk you through the initial setup process and help you understand the core concepts of Respondo.
Prerequisites
- A Respondo account (sign up at supai.cloudapp.live)
- Access to your knowledge base content (documents, website URLs, etc.)
- Basic understanding of customer support workflows
Quick Start Steps
- Create an Agent: Set up your first AI support agent with a name and description
- Add Knowledge: Upload documents or connect your existing knowledge sources
- Configure Settings: Customize the agent's tone, language, and behavior
- Deploy Widget: Add the chat widget to your website with a single line of code
- Monitor & Improve: Use analytics to track performance and optimize responses
Core Concepts
Agents
Agents are the AI assistants that interact with your customers. Each agent can have its own personality, knowledge base, and configuration.
Knowledge Base
The knowledge base is the foundation of accurate AI responses. It includes documents, FAQs, and other content that the AI uses to answer questions.
Conversations
Conversations track all interactions between customers and your AI agents, including the ability to escalate to human support when needed.