Frequently Asked Questions

General Questions

What is Respondo?

Respondo is an AI-powered customer support platform that uses RAG (Retrieval-Augmented Generation) to provide accurate, contextual answers based on your knowledge base.

How accurate are the AI responses?

AI accuracy depends on the quality and completeness of your knowledge base. Most customers see 85-95% accuracy after proper setup and optimization.

Can the AI handle multiple languages?

Yes, Respondo supports 20+ languages. The AI can detect and respond in the customer's preferred language.

Technical Questions

How is my data secured?

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We're SOC 2 Type II certified and GDPR compliant.

What's the uptime SLA?

We guarantee 99.9% uptime for all paid plans, with 24/7 monitoring and incident response.

Can I self-host Respondo?

Enterprise customers can deploy Respondo in their own infrastructure. Contact sales for details.

Billing Questions

What counts as a conversation?

A conversation is a complete interaction session with a customer, regardless of the number of messages exchanged.

Can I upgrade or downgrade my plan?

Yes, you can change your plan at any time. Changes take effect at the start of your next billing cycle.