Content Gate

Content Gate allows you to define topics that should only be discussed with authenticated users. When an anonymous visitor asks about a gated topic, the AI responds with a custom message instead of the actual answer.

This is useful for protecting sensitive information like:

• Pricing details and discount structures
• Enterprise features or internal roadmap
• API documentation or technical specs
• Partner-specific information

Content Gate is configured in your agent settings under the Content Gate section:

This information is available to registered users.
Please sign in or contact our sales team for details.

When a message arrives from the widget, the system checks whether the user has a verified identity:

For Content Gate to work, you need to pass user identity when initializing the widget. Here is a minimal example:

<!-- For authenticated users -->
<script>
  Respondo.init({ agentId: 'YOUR_AGENT_ID' });
  Respondo.identify({
    userId: 'user-123',
    email: 'user@example.com',
    userHash: 'HMAC_SHA256_HASH'  // Required if identity_secret is set
  });
</script>

<!-- For anonymous visitors — just init without identify -->
<script>
  Respondo.init({ agentId: 'YOUR_AGENT_ID' });
  // No identify() call — user is anonymous, gated topics will be restricted
</script>

For HMAC verification setup, see Identity Verification (HMAC).