Get there before the ticket

Product tours, in-app messages, surveys, banners — one builder, every channel.

Start 14-day trialBook a demo
app.acme.com/dashboard
Acme
Reports
+ New projectUpgrade
Active projects12+3 this week
Open tasks4812 due today
On-time delivery94%+2.1 pts
Respondo Support

Hey! Setting up your workspace? I can walk you through it in 2 minutes.

7
ways to reach a customer — from a quiet nudge to a full tour
All
your channels — widget, email, Telegram, WhatsApp, Slack, and Discord
Seconds
from a customer's action to the right message landing
50+
languages — AI translates your tours, your placeholders stay intact

In the widget, before the ticket

A one-to-one message inside the web widget, written and sent like any other campaign.

  • Catches a visitor before a question becomes a ticket.
  • Shows as a quiet badge, a short snippet, or a full note.
  • Opening it can start a reply or capture an email.
Nudge trial users who stalled on step 2 — before they churn.
app.acme.com/dashboard
Acme
Reports
+ New projectUpgrade
Active projects12+3 this week
Open tasks4812 due today
On-time delivery94%+2.1 pts
Respondo SupportHey! Setting up your workspace? I can walk you through it in 2 minutes.
Respondo SupportOnline now

Hey! Setting up your workspace? I can walk you through it in 2 minutes.

Just now
Write a reply…

One announcement, every channel

A card with an image and buttons that reaches every connected channel from a single draft.

  • Title, image, and one or more buttons on each card.
  • Reaches the widget, email, Telegram, WhatsApp, Slack, and Discord.
  • Per-channel tweaks adjust content where a channel needs it.
  • Test two versions against each other to see which lands.
Ship a feature? Tell every channel from one draft.
app.acme.com/dashboard
Acme
Reports
+ New projectUpgrade
Active projects12+3 this week
Open tasks4812 due today
On-time delivery94%+2.1 pts
Respondo Support
Introducing Insights 2.0Live dashboards, saved views and CSV export — all in your plan today.

Ask in the moment

In-product questions you run as a pop-up, or drop one at a time into the chat.

  • Pop-up mode adds an intro screen, progress bar, and steps.
  • In-thread mode asks one question at a time inside the chat.
  • On Telegram, people answer through the native inline keyboard.
  • Answers group by question, with CSV export anytime.
  • Start from a preset — NPS, satisfaction, feature requests, cancellation reason — or build your own.
Ask “how's onboarding?” the moment they finish setup.
app.acme.com/dashboard
Acme
Reports
+ New projectUpgrade
Active projects12+3 this week
Open tasks4812 due today
On-time delivery94%+2.1 pts
Respondo Support
How likely are you to recommend Acme to a friend?
012345678910
Not likelyVery likely
How satisfied were you with this conversation?
😡😕😐🙂😍
How would you rate your onboarding experience?
12345
What brought you to Acme today?
Exploring featuresComparing plansI need support
What could we improve?
Type your answer…

When everyone needs to know

A slim bar on the page itself — top or bottom, full-width or a floating card.

  • Lives on the page, where people are already looking.
  • Can link, show a button, take an emoji reaction, or capture an email.
  • Launches a full product tour on click.
  • Color, dismissal, and the sender line are yours.
  • Start from a preset — event, promotion, downtime notice — or build your own.
Downtime tonight? Put it on the page, not in a ticket.
app.acme.com/dashboard
Acme
Reports
+ New projectUpgrade
Active projects12+3 this week
Open tasks4812 due today
On-time delivery94%+2.1 pts
New: dark mode is here. Try it from your workspace settings.See what’s new
Is the new dashboard working well for you?👍👎
Get product updates in your inbox.[email protected]Submit

Right where they click

Hints you attach to elements on your live site and manage together as one campaign.

  • Anchors to any element by CSS selector or by visible text.
  • Fires on hover or click, with an optional marker.
  • Sits exactly where it points, positioned per hint.
Point new admins at the setting they always miss.
app.acme.com/dashboard
Acme
ReportsNew: export any chart to CSV.Click to see your first report.
+ New projectUpgrade
Active projects12+3 this week
Open tasks4812 due today
On-time delivery94%+2.1 pts

Guided, step by step

Step-by-step walkthroughs built on your live site — point, click, publish — or drafted by AI, up to 7 steps from one prompt.

  • Mixes cards, callouts pinned to elements, and embedded video — YouTube, Vimeo, Loom, Wistia.
  • Set a goal and Respondo tracks who reaches it, with a holdout group to measure the lift.
  • Tests two flows against each other.
  • Launches from a link, a banner, or a series.
  • Start from a template — feature launch, walkthrough, upgrade nudge, video intro — or build your own.
Walk first-timers to their first published project.
app.acme.com/dashboard
Acme
Reports
+ New projectStep 1 of 3Create your first projectStart from a template or a blank canvas — it takes seconds.NextUpgrade
Active projects12+3 this week
Open tasks4812 due today
Step 2 of 3Track progress hereThese cards update live as your team ships work.Next
On-time delivery94%+2.1 pts

From signup to done

An onboarding checklist in the widget — one to ten tasks, each with a title and description.

  • Each task can launch a tour, open a URL, or just be checked off.
  • Items complete themselves as visitors go — a finished tour counts.
  • A funnel shows views, completions, and where people stop.
Turn “where do I start?” into five clear steps.
app.acme.com/dashboard
Acme
Reports
+ New projectUpgrade
Active projects12+3 this week
Open tasks4812 due today
On-time delivery94%+2.1 pts
Get started
Create your first project
Connect a data source
Invite a teammate

Every channel, until one lands

Set the channel order. Each person gets the message on the first channel that reaches them. Email is the backup.

  • Ordered delivery — first reachable channel wins, email as fallback.
  • Different text, image, or button for each channel.
  • WhatsApp templates synced from Meta — reach people past the 24-hour window.
  • First name and custom fields, with a fallback when a value is missing.
  • Signed unsubscribe and preference page on every outbound email.
Announcements and chat carry up to 3 buttons on Telegram and WhatsApp cards. Both support A/B tests.
Web widget
Email
Telegram
WhatsApp
Slack
Discord

Know what actually worked

Segment on attributes, events, and channels. See who qualifies live. Split-test versions and hold back up to half the audience to measure real lift.

Saved segments

Filter contacts by attributes, events, channel, country, last seen, signup date, tags, and custom fields — with all-or-any logic. Save the segment once and reuse it everywhere. No rebuilding it per campaign.

Live recipient preview

As you edit filters, a live count and a sample of real recipients update in under half a second. You see exactly who qualifies before you launch. No test sends, no exports, no surprises.

A/B tests

Announcements and chat take two or more weighted versions; tours run a strict A/B split with fixed assignment. Reports break every number down per version and name the winning tour by goal conversion.

Holdout control groups

On tours, hold back up to half the audience as a control group, assigned independently of the A/B split. The same goal window opens for them, so the report shows lift against doing nothing at all.

Goals and attribution

A tour goal is a contact filter plus a window of 1, 3, 7, or 30 days after first view. Anyone who already matched before seeing the tour is left out, and the report lists every contact who converted.

Funnels, trends, and issues

Tour reports show views, completions, dismissals, and a per-step funnel with drop-off; checklists get their own. Every campaign tracks sent, delivered, failed, opened, replied, and unsubscribed.

Send your first in-product message — free for 14 days.

Start 14-day trial

Answers before you ask

Channels, WhatsApp templates, triggers, A/B testing, and unsubscribes — answered up front.

Chat messages and announcements deliver to your website widget, email, Telegram, WhatsApp, Slack, Discord, and Telegram mini-apps. You set a channel priority order and the message goes to the first channel where the contact is reachable, with email as an optional fallback. Each channel can carry its own version of the content.
No. You author them in design mode directly on your live site: click an element to anchor a step, write the copy, publish. Tours support text, pointer, and video steps (YouTube, Vimeo, Loom, Wistia). You can also describe the tour in a prompt and let the AI composer draft up to 7 steps for you.
Yes. Campaigns run manually, on a schedule, on a recurrence (daily, weekly, monthly in your audience's timezone), or as always-on triggered campaigns — fired within seconds when a contact signs up, goes inactive, or performs a custom tracked event. Deduplication ensures each contact gets a message once, and you can backfill existing matches.
Use approved WhatsApp templates (HSM). Respondo syncs templates from Meta, tracks their approval status, and maps template parameters to contact variables. Template sends work outside the 24-hour session window; non-template sends outside the window are safely skipped, never bounced to the customer.
Announcements and chat support weighted A/B variants with per-variant stats. Product tours go further: an optional holdout control group (up to 50% of the audience) lets you compare goal conversion against users who never saw the tour, with attribution windows of 1, 3, 7, or 30 days. Every campaign has delivery stats, funnels, trends, and CSV exports.
Every outbound email carries a signed unsubscribe link leading to a preference page. Unsubscribed contacts are automatically skipped by all future campaigns, and you can manage subscription state per contact. Mobile push notifications are not yet available (coming soon).

Get ahead of the next ticket

Ship a tour, survey, or announcement today. Free trial, no credit card.

Start 14-day trialBook a demo

Keep exploring

More of the Respondo platform

AI AgentResolves conversations on every channel, cites its sources, and hands off with full context when a human is needed.Learn moreInboxOne shared inbox for every channel. Escalations arrive with an AI summary — take over in one click.Learn moreKnowledge BasePublish a help center your customers search — and the knowledge your AI agent answers from.Learn moreAnalyticsReady-made reports, a drag-and-drop dashboard, and AI insights — filtered by channel, teammate, and time.Learn moreCopilotEarly accessAI drafts, replies, and tone help for your team — right inside the inbox.Learn more