One customer question the AI answers on its own. Customer answers and Copilot suggestions draw from the same shared quota. On Startup, Copilot isn't included, so the quota covers customer answers only.

No. Every plan includes unlimited teammates, and AI answers are part of your monthly price. Need more? Add 1,000 extra AI requests for $49. No surprise bills.

You get an in-app alert as you approach the cap. From there you can add extra capacity in one click or wait until next month — customers are never blocked, the AI just passes it to your team until you renew.

Yes — everything is a one-click add-on. Top up +1,000 AI requests for $49, +10,000 outbound messages for $39, or add an extra brand for $29/mo. Stack as many bundles as you need; cancel or downgrade anytime.

When a customer writes first, replies within Meta's 24-hour window are free. When you start the conversation, Meta charges its standard rate and we pass it on with 0% markup. You pay what Meta charges, nothing on top.

Connect your channels, upload your help articles, and the AI starts answering. Most teams go live the same day. No developer needed. We can also move your data from Zendesk for you.

Yes. Upgrades apply instantly with a prorated charge for the rest of the cycle. Downgrades take effect from the next billing period so you keep everything you already paid for.

You choose a plan to continue. We keep your data and settings for 30 days.