Delete your account

RESPONDO.AI

This page explains how to delete your Respondo account and what happens to your data. Operator: KeepFlow L.L.C-FZ · Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Questions: support@respondo.ai

Delete your account in the mobile app

Deletion is available directly in the Respondo app, without contacting support:

  1. Open the Respondo app and sign in.
  2. Go to More → Settings.
  3. Scroll to the Account section at the bottom of the screen.
  4. Tap Delete account and confirm twice. The second confirmation is the point of no return.

The account is deleted immediately. You are signed out on every device, and the app returns to the sign-in screen.

If you no longer have the app

Email support@respondo.ai from the address the account is registered to and ask for deletion. We verify the request against that address before acting on it.

What is deleted

  • Your profile: name, email address, avatar and password.
  • The link between your account and any Google, Microsoft or Apple sign-in.
  • Your personal settings: language, notification preferences and quiet hours.
  • Push notification registrations for every device you signed in on.
  • Your membership in every workspace you belong to.

After deletion the account cannot be signed into — neither with a password nor through an identity provider — and it cannot be restored. You are free to register again later with the same email address.

What stays with the workspace

Conversations, messages, internal notes and knowledge base articles belong to the workspace that received them, not to the individual operator, and they remain with that workspace as its business records. Where such a record shows who handled it, your name is replaced with a neutral label. Workspace data is covered by the Privacy Policy, including retention and the rights of the workspace owner.

If you are the only owner of a workspace

Deletion is refused while you are the sole owner of a workspace, and the app tells you which one. Removing the last owner would leave a team without anyone who can administer it, so one of two things has to happen first:

  • Transfer ownership: invite or promote another member to the Owner role in the web dashboard, then delete your account.
  • Or delete the workspace itself, together with its data, if it is no longer needed — write to support@respondo.ai.

Subscriptions

Deleting your personal account does not cancel a workspace subscription — billing belongs to the workspace and is managed by its owner in the web dashboard.