Answer Allegro customer questions via Respondo.ai

Steps to answer Allegro customer questions

Step 1: Create a Respondo.ai Allegro channel

1. Go to Settings in Respondo.ai.
   • Navigate to Settings > Channels > Email in your Respondo.ai dashboard.
   • Click on the '+' to create a new channel.
2. Configure channel.
   • Name the channel 'Allegro' and select the team responsible for answering Allegro customer questions.
   • Click on 'Create channel'.
3. Copy the assigned email address.
   • You have now created a channel. Under the name of the channel you will find an email address such as xxx@respondomail.com. Copy this address.

Step 2: Set up email forwarding in Allegro

1. Log in to your Allegro Seller Account.
   • Go to the Allegro Seller Portal and log in with your login details.
2. Go to the notification settings.
   • Click on 'Account Settings' in the main menu.
   • Select 'Notification Settings' or 'Email Settings' from the submenu.
3. Change the email address for customer communications.
   • In the customer questions field, enter the xxx@respondomail.com address you obtained when creating your Respondo.ai channel.
   • Click 'Save' or 'Save' to save the changes.

Problem solving

If you notice that the forwarding is not working, please check:

• The settings and activation of the forwarding rules in Allegro.
• Whether the emails do not end up in the Spam/Junk folder.
• Whether the settings in Allegro have been entered correctly.

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