Gmail Setup Guide

Do you want to use your existing Gmail account with Respondo.ai? Then read on!

Preparation


Before you start, make sure you have created a new channel within the dashboard where you want to receive the forwarded emails. You will receive a xxx@respondomail.com address that you need to use as a forwarding address.

Set up automatic forwarding in Gmail / Google Workspace

1. Log in to your Gmail/Google Workspace account.

2. Click the gear icon at the top right to open the settings menu.

3. Select 'View all settings'.

4. Go to the 'Forwarding and POP/IMAP' tab.

5. Click 'Add a forwarding address'.

6. Enter the xxx@respondomail.com address you obtained when creating your new channel.

7. Click 'Next', then 'Continue', and then 'OK'.

8. A verification code will be sent to the forwarding address. Open the email at that address and copy the verification code.

9. Go back to Gmail settings and enter the verification code in 'Verify forwarding address'.

10. Select 'Forward a copy of incoming email to' and choose the forwarding address from the list.

11. Choose what to do with the copy in your Gmail account: 'Keep Gmail's copy of the message', 'Archive Gmail's copy', 'Delete Gmail's copy'.

12. Click 'Save changes' to activate the rule.