Answer Etsy customer questions via Response

Steps to answer Etsy customer questions

Step 1: Create a Respondo.ai Etsy channel

1. Go to Settings in Respondo.ai.
   • Navigate to Settings > Channels > Email in your Respondo.ai dashboard.
   • Click on the '+' to create a new channel.
2. Configure channel.
   • Name the channel 'Etsy' and select the team responsible for answering Etsy customer questions.
   • Click on 'Create channel'.
3. Copy the assigned email address.
   • You have now created a channel. Under the name of the channel you will find an email address such as xxx@respondomail.com. Copy this address.

Step 2: Set up email forwarding in Etsy

1. Log in to your Etsy account.
   • Go to the Etsy dashboard and log in with your login details.
2. Go to the notification settings.
   • Click on 'Account Settings' in the main menu.
   • Select 'Email' from the submenu.
3. Change the contact email address.
   • In the 'Email for buyer messages' field, enter the xxx@respondomail.com address you obtained when creating your Respondo.ai channel.
   • Click 'Save' to save the changes.

‍