Answer Amazon customer questions via Respondo.ai

Steps to answer Amazon customer questions

Step 1: Create a Respondo.ai Amazon channel

1. Go to Settings in Respondo.ai.
   • Navigate to Settings > Channels > Email in your Respondo.ai dashboard.
   • Click on the '+' to create a new channel.
2. Configure channel.
   • Name the channel 'Amazon' and select the team responsible for answering Amazon customer questions.
   • Click on 'Create channel'.
3. Copy the assigned email address.
   • You have now created a channel. Under the name of the channel you will find an email address such as xxx@respondomail.com. Copy this address.

Step 2: Change email in Amazon Seller Central

1. Log in to your Amazon Seller Central account.
   • Go to the Amazon Seller Central dashboard and log in with your credentials.
2. Go to the notification settings.
   • Click on 'Settings' in the top right menu.
   • Select 'Notification preferences'.
3. Change the contact email address.
   • Under 'Email Settings', look for the 'Customer Communications' section.
   • Click 'Add' or 'Change' next to the email address.
   • Enter the xxx@respondomail.com address you obtained when creating your Respondo.ai channel.
   • Click 'Save' or 'Confirm'.

‍