# Respondo — AI Customer Support Platform

> Respondo (https://respondo.ai) is an AI-native customer support platform. Its AI agent answers about 7 out of 10 customer questions automatically from the company's own knowledge base; the rest reach a shared team inbox with full context. One flat monthly price includes the AI agent, unlimited human teammates, all channels, knowledge base, outbound messaging, and analytics.

## What Respondo does

- AI agent: answers routine customer questions on its own (about 71% resolved without the team), escalates the rest to humans with a summary and full customer context.
- Team inbox: one shared inbox for all channels; AI copilot helps agents with summaries, drafts, suggestions, and knowledge-base lookups (Growth plan and up).
- Knowledge base: imports internal docs, public help centers, Notion pages, and full website crawls; knowledge-gap reports show which customer questions the docs don't answer yet; version control on Growth and Business plans.
- Outbound messaging: behavior-triggered campaigns — banners, tooltips, pop-ups, in-app messages, and emails (welcome flows, nudges, NPS surveys, retention chains).
- Analytics: 40+ metrics including CSAT, AI answer quality, knowledge gaps, and an ROI dashboard.
- Multi-brand: each brand gets its own widget, help center, and AI voice; one team handles all brands from one inbox (up to 10 brands on Business).
- Channels on every plan: website chat widget, email, WhatsApp, Telegram.
- Languages: AI replies and auto-translation in 50+ languages (Growth and up); the marketing site and product are localized in 20 languages.

## Pricing (flat per workspace, unlimited teammates, 14-day free trial, no credit card)

- Startup — $99/month ($79/month billed annually): 1,000 AI requests/mo, 20,000 outbound messages/mo, 2 knowledge sources, 1 website crawl, 1 brand. Does the work of 1–2 human support agents.
- Growth — $219/month ($179/month billed annually): 2,500 AI requests/mo, 50,000 outbound/mo, AI copilot, advanced analytics, auto-translation, campaigns, up to 5 brands. Most popular. Does the work of 3–4 agents.
- Business — $499/month ($399/month billed annually): 7,500 AI requests/mo, 150,000 outbound/mo, self-training AI, workflows and custom integrations, 99.9% uptime SLA, white-label, up to 10 brands. Does the work of 10+ agents.
- Add-ons: +1,000 AI requests $49/mo; +10,000 outbound messages $39/mo; +1 knowledge source $19/mo; +1 website crawl $19/mo; +1 brand $29/mo (Growth/Business); remove "Powered by Respondo" $49/mo (Growth; included in Business).
- One AI request = one customer question the AI answers on its own; copilot actions draw from the same quota.
- WhatsApp: replies within Meta's 24-hour customer-service window are free; outbound template messages pass through Meta's rates with 0% markup.

## Key pages

- Home: https://respondo.ai/en
- Pricing: https://respondo.ai/en/pricing
- Features: https://respondo.ai/en/features (AI chat, knowledge base, analytics, widget, guidance, integrations)
- Use cases: https://respondo.ai/en/use-cases (customer support, sales, onboarding, internal helpdesk)
- Industries: https://respondo.ai/en/industries (SaaS, e-commerce, fintech, healthcare)
- Integrations: https://respondo.ai/en/integrations (Zendesk, Intercom, Freshdesk, Slack)
- Comparisons: https://respondo.ai/en/compare (vs Zendesk, vs Intercom, vs Freshdesk)
- Documentation: https://respondo.ai/en/docs
- Blog: https://respondo.ai/en/blog
- Security: https://respondo.ai/en/security
- Book a demo: https://respondo.ai/en/demo

## Migration

Switching from Zendesk, Intercom, or Freshdesk is free: Respondo's team migrates help-center articles, conversation history, and settings. Both tools can run in parallel during evaluation. Most teams go live the same day — no developer required.

## Company

- Product/app: https://app.respondo.ai (dashboard), public help centers on <brand>.respondo.ai subdomains
- Sales: info@respondo.ai
- Support: support@respondo.ai

Last updated: 2026-07-06